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Dokument informacyjny #3268
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Reception interference when watching TV with FRITZ!App TV

When watching television with FRITZ!App TV on a smartphone or tablet, picture and/or audio dropouts occur. This does not occur with a television connected to the same cable wall outlet.

Simply proceed as described below. After each measure, check whether the problem is solved.

1 Installing the latest FRITZ!OS

  1. Install the latest FRITZ!OS on all of your FRITZ!products. You can update the FRITZ!OS of your FRITZ!Box as described in this guide.

2 Starting a new channel search

Start a new channel search on the device connected to the cable wall outlet (FRITZ!Box or FRITZ!Repeater).

Configuring the FRITZ!Box

  1. Click "DVB-C" in the FRITZ!Box user interface.
  2. Click "Channel Search" in the "DVB-C" menu.
  3. Click the "Start Channel Search" button.

Setting up the FRITZ!Repeater

  1. Click "DVB-C" in the user interface of the FRITZ!Repeater.
  2. Click "Channel Search" in the "DVB-C" menu.
  3. Click the "Start Channel Search" button.

3 Disabling the hardware decoder in Android

The following step is only necessary if you experience image distortion or pixel errors when playing back HD channels with an Android device, but not with SD channels:

Important:Disabling hardware encoding may increase the demand on battery power during playback.

  1. Start FRITZ!App TV.
  2. In FRITZ!App TV, tap and then "Settings".
  3. Disable the option "Enable HW decoder".

4 Enabling deinterlacing in iOS

The following step is only necessary if lines appear during playback with your iPhone or iPad and there is movement in the picture:

  1. Start FRITZ!App TV.
  2. Tap "Info".
  3. Tap "More" in the section "Other".
  4. Enable the option "Deinterlacing" for FRITZ!App TV.

    Important:Deinterlacing can only be enabled in FRITZ!App TV if the iOS device uses at least an A7 chip. Refer directly to Apple for information on the technical specifications of the device, for example consult the manual.