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Dokument informacyjny #1153

Powerline connection is not established

Although the FRITZ!Powerline adapter is plugged into the power supply, the powerline connection is not established and the "Powerline" LEDs do not remain lit.

Work through the following steps to resolve the problem.

1 Loading the factory settings of the FRITZ!Powerline adapter

Incorrect settings in the FRITZ!Powerline adapter can prevent the powerline connection from being established. Therefore, load the factory settings of all of the FRITZ!Powerline adapters that cannot connect to the powerline network.

  1. Plug the FRITZ!Powerline adapter into an outlet and wait until the Power LED or WLAN LED remains lit or the Connect LED starts flashing slowly.
  2. Push the corresponding button on the device:
    ModelButtonDuration
    FRITZ!Powerline 1260(E) / 1220 Connect 15 seconds
    FRITZ!Powerline 1240E WLAN - WPS
    Powerline - Security    		 15 seconds
    FRITZ!Powerline 1220E / 1000E Powerline · Security 10-15 seconds
    FRITZ!Powerline 546E / 540E WLAN · WPS und Powerline · Security 10 seconds
    FRITZ!Powerline 530E / 510E Security 12 seconds
    FRITZ!Powerline 520E / 500E Reset 2 seconds
  3. During this process, all of the LEDs flash once. The Power LED or WLAN LED remains lit or the Connect LED starts flashing slowly as soon as the factory settings have finished loading.

2 Connecting FRITZ!Powerline adapters with each other

Plug the FRITZ!Powerline adapters into a power strip to rule out interference in the home's power supply as a cause:

  1. Take two FRITZ!Powerline adapters between which the powerline connection cannot be established and plug them both into a power strip.
  2. Remove all other devices from the power strip.
  3. Briefly push the Connect button (see table) on both FRITZ!Powerline adapters. You can push the button on whichever FRITZ!Powerline adapter you want first. The Powerline LED flashes when you release it. Depending on the FRITZ!Powerline model, several other LEDs flash at the same time.
    FRITZ!Powerline modelConnect button
    FRITZ!Powerline 1260(E), 1220 Connect
    FRITZ!Powerline 1240E WLAN - WPS
    Powerline - Security
    FRITZ!Powerline 1220E / 1000E / 546E / 540E Powerline · Security
    FRITZ!Powerline 530E / 520E / 510E / 500E Security
  4. The process is completed and the FRITZ!Powerline adapters are connected with each other as soon as the Powerline LED remains lit.
  5. Plug the FRITZ!Powerline adapter in where you intend to use it. If the powerline connection cannot be established where you intend to use it, then interference in the home's power supply is causing the error.

3 Reducing interference in the home's power supply

If the powerline connection is being affected by interference, observe the following to minimize the interference:

  1. Plug the FRITZ!Powerline adapter directly into a wall outlet; do not use it with a power strip with other devices, an extension cord, or behind a surge protector.
  2. For testing purposes, switch off other devices or briefly unplug them them to identify possible sources of interference and then minimize them.

    Examples of possible sources of interference are switch mode power supplies, dimmers, halogen systems and energy-saving lamps, as well as electric motors when they are running (for example in refrigerators, food processors, dryers, washing machines, vacuum cleaners, or drills).

  3. Test different wall outlets and reduce the distance between the FRITZ!Powerline adapters.
  4. Avoid powerline connections on different phases, fuse boxes, and ground fault circuit interrupters (GFCI).
  5. VDSL signals can transmit interference to power lines. Note that cables with VDSL signals should be laid at least 10 cm away from electrical wiring and outlets.
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