FRITZ!Box 6490 Serwis - Baza wiedzy

FRITZ!Box 6490 Serwis
Not your product?
This document is also available for the following products:

Cable Internet connection is slow

The Internet connection of a network device (for example a computer, smartphone) connected to the FRITZ!Box is very slow. As a result, web pages load slowly, it takes a long time to download files, and video streams are either not displayed correctly or are interrupted.

1 Determining the throughput of the Internet connection

Check whether the throughput (speed) displayed by the FRITZ!Box for the Internet connection corresponds to the speed agreed on with your cable provider:

  1. Click "Internet" in the FRITZ!Box user interface.
  2. Click "Cable Information" in the "Internet" menu.
  3. The actual throughput for the Internet connection is displayed under "Connection" on the "Overview" tab. Compare this throughput with the speed guaranteed by your cable provider.
    • If the throughput displayed is almost as high as the speed guaranteed by your cable provider, then there is no problem.
    • If the throughput displayed is significantly lower:
      • Have your cable provider check your cable connection.

2 Disabling IPv6 support in macOS

If the Internet connection uses the DS-Lite ("Dual Stack Lite") procedure, you may experience interruptions and delays when opening web pages on computers with macOS. You can solve this problem by disabling IPv6 support in macOS:

Note:With DS-Lite you can still use IPv4 applications with IPv6 Internet connections. When DS-Lite is active, the status "IPv4 over DS Lite" is displayed under "Connections" on the "Overview" page of the FRITZ!Box user interface.

3 Checking the throughput between the computer and the FRITZ!Box

The following step is only necessary if the computer is connected to the FRITZ!Box over wireless LAN:

  1. Clear the wireless connection between the computer and the FRITZ!Box.
  2. Use a network cable (for example the yellow cable included with delivery) to connect the computer to the FRITZ!Box.
  3. Check whether Internet access over LAN is exactly as slow as when the computer was connected over wireless LAN.

4 Correcting the Windows network settings

In order for a network device to access the Internet, all Internet requests from the network device must be forwarded to the FRITZ!Box. If the network device is configured to automatically obtain an IP address, it automatically obtains a default gateway (IP address of the FRITZ!Box) from the FRITZ!Box's DHCP server for this purpose.

The configuration of multiple default gateways on a network device is not allowed and causes errors. Therefore, check whether more than one default gateway has been configured and remove any default gateways that are not connected to the FRITZ!Box:

Note:Note for network experts: Default gateways required for routing to another known IP network can be replaced with a static route. The Windows help contains information on configuring static routes.

  1. Press the keyboard shortcut "Windows key" + "R".
  2. Enter cmd in the "Open" field and click "OK".
  3. Enter route print in the command prompt window and press Enter.
  4. Check how many entries in the table start with 0.0.0.0.
  5. If there is more than one standard gateway (several entries begin with 0.0.0.0):

    Windows 10 / 8:

    1. Press the keyboard shortcut "Windows key" + "X" and select "Control Panel" from the context menu.
    2. Click "Network and Internet" in the "Control Panel" menu.
    3. Click "Network and Sharing Center" and then "Change adapter settings".
    4. Click on the arrow next to the "Change view" icon in the menu bar and select "Details".
    5. Right-click the LAN connection for a network adapter that is not connected to the FRITZ!Box. The name of the network adapters is listed under "Device Name".
    6. Click "Properties".
    7. Select "Internet Protocol Version 4 (TCP/IPv4)".
    8. Click "Properties".
    9. If there is a default gateway entry, remove it.
    10. Click "OK" to save the settings.

    Windows 7:

    1. In Windows, click "Start" and then "Control Panel".
    2. Select "Category" from the drop-down list "View by:" (top right) in the "Control Panel" menu.
    3. Click "Network and Internet" and then "Network and Sharing Center".
    4. Click "Change adapter settings".
    5. Click on the arrow next to the "Change view" icon in the menu bar and select "Details".
    6. Right-click the LAN connection for a network adapter that is not connected to the FRITZ!Box. The name of the network adapters is listed under "Device Name".
    7. Click "Properties".
    8. Select "Internet Protocol Version 4 (TCP/IPv4)".
    9. Click "Properties".
    10. If there is a default gateway entry, remove it.
    11. Click "OK" to save the settings.
  6. Repeat these steps for all LAN connections of network adapters that are not connected to the FRITZ!Box.

5 Configuring security software

The use of security software (such as a firewall, antivirus software, web filter) to monitor Internet access can reduce the Internet speed on your computer:

  • Configure any security software installed so that it does not limit the speed of your Internet connection.

    Note:You can find information on configuring the security software in its manual, or consult its manufacturer directly.

6 Contacting your cable provider

  • Contact your cable provider for a solution.