FRITZ!Box 6490 Serwis - Baza wiedzy

FRITZ!Box 6490 Serwis
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"Power" LED flashes

As soon as you connect your FRITZ!Box to the cable port, the FRITZ!Box establishes a connection to your cable provider. This can take up to 20 minutes. During this time, the "Power" LED on the FRITZ!Box flashes and then stays lit as soon as the connection has been established.

This guide shows you how to resolve the following issue:

  • The FRITZ!Box's "Power" LED continues to flash after 20 minutes and you cannot connect to the Internet.

1 Unlocking your FRITZ!Box

If you purchased your FRITZ!Box from a vendor, it may be necessary to have your cable provider unlock it.

  • Ask your cable provider if it is necessary to have your FRITZ!Box unlocked before using it with your cable connection. Refer to avm.de/laeuft for current information on "router freedom" and information regarding different cable providers.
    • With some providers, the serial number and the MAC address of your FRITZ!Box's cable modem (CM MAC) are required to unlock it. You can find these on the sticker on the underside of the device.

      Fig.: Serial number and CM MAC

2 Restarting the FRITZ!Box

  1. Click "System" in the FRITZ!Box user interface.
  2. Click "Backup" in the "System" menu.
  3. Click on the "Restart" tab.
  4. Click the "Restart" button.

After the FRITZ!Box has restarted, it re-establishes a connection to the cable provider. Depending on the signal strength and the way your connection is configured, this may take up to 20 minutes. During this time, the "Power" LED on the FRITZ!Box flashes and then stays lit as soon as the connection has been established.

3 Checking the cabling

Mistakes in the cabling can often be overlooked. Therefore, make sure that the FRITZ!Box is connected correctly to your line:

  • Use the coaxial cable included with delivery to connect the FRITZ!Box directly to the first multimedia socket. If a cable technician performed the original installation, use the coaxial cable (without an extension) provided by the technician to connect the FRITZ!Box with the multimedia socket used by the technician.

4 Contacting your provider

  • Contact your cable provider for a solution.