FRITZ!Box 6490 Serwis - Baza wiedzy

FRITZ!Box 6490 Serwis

Did not receive e-mail with MyFRITZ! registration link

The registration of a MyFRITZ! account can not be completed because you did not receive an e-mail with a registration link from MyFRITZ!.

Simply proceed as described below. After each measure, check whether the issue persists.

1 Checking the e-mail address

  1. Click "Internet" in the FRITZ!Box user interface.
  2. Click "MyFRITZ! account" in the "Internet" menu.
  3. Check whether the e-mail address you entered contains any typing errors.
    • If the e-mail address was entered incorrectly:

2 Checking the folders of your e-mail account

Your e-mail provider or your e-mail client may mistakenly identify e-mails sent by MyFRITZ! as unwanted advertising (spam) and move them from your inbox to a different folder of your e-mail inbox:

  • Check the spam folder of your e-mail account for an e-mail sent by MyFRITZ! (the sender address is:

    Important:Some e-mail providers automatically sort out e-mails they believe are spam and do not forward them to e-mail clients. If your e-mail provider does this, you must check your spam folder on your provider's website.

3 Repeating the MyFRITZ! registration procedure

Deleting a MyFRITZ! account

The following step is only necessary if you attempted to set up the MyFRITZ! account no longer than 48 hours ago:

Note:If you do not successfully register a MyFRITZ! account, after two days all corresponding data is automatically deleted from the AVM FRITZ! server.

  1. Call up in a web browser.
  2. Enter the e-mail address you used to register with MyFRITZ! in the field.
  3. Solve the CAPTCHA.
  4. Enter your MyFRITZ! password and click "MyFRITZ! Device Overview" (see fig.).

    Fig.: Calling up the MyFRITZ! device overview

  5. Click on the three dots in the upper-right corner of the web page and then "Delete MyFRITZ! Account".
  6. Solve the CAPTCHA.
  7. Enable the option "Yes, I would like to delete my MyFRITZ! account" and click the button "Delete MyFRITZ! Account".

Now your MyFRITZ! account has been deleted and you can register a new MyFRITZ! account using the same e-mail address.

Setting up a MyFRITZ! account and configuring it in the FRITZ!Box