FRITZ!Box 6820 LTE Serwis - Baza wiedzy

FRITZ!Box 6820 LTE Serwis

Push service mails cannot be sent

The FRITZ!Box cannot send push service mails with connection and usage data.

One of the following error messages is displayed in the event log of the FRITZ!Box:

  • "E-mail delivery failed: SMTP server reports [...]"
  • "E-mail delivery failed: TCP error"
  • "Sending of an e-mail message failed. Reason: authentication error"
  • "Sending of an e-mail message failed. Reason: TCP error."

Cause

  • The SMTP server entered in your FRITZ!Box for your e-mail provider does not respond to the connection request sent by the FRITZ!Box (for example due to incorrect account information or because your e-mail provider is experiencing technical difficulties).

Note:The configuration procedure and notes on functions given in this guide refer to the latest FRITZ!OS for your FRITZ!Box.

1 Adjusting your Google account settings

The following steps are only necessary if you are using an e-mail account from Google for the push service:

  • If you enabled the 2-step verification method for your Google account, generate an application-specific password for the FRITZ!Box and use it to log on,

2 Entering e-mail account information

  1. Click "System" in the FRITZ!Box user interface.
  2. Click "Push Service" in the "System" menu.
  3. Click the "Configure Push Service" button, if present. If it is not displayed, click the "Sender" tab.
  4. Enter your e-mail address and password.
  5. Click "Account Information - Additional Settings".
    • The following values are entered automatically if you select a preconfigured provider as your e-mail provider in the FRITZ!Box.
  6. Enter the user name for the e-mail account in the "E-mail user name" field.
  7. Enter the SMTP server in the "SMTP server" field.
  8. Enter the port used by the server to communicate (for example 587 if the server does not use port 25) in the "Port" field.

    Important:Your e-mail provider can tell you what to enter for the SMTP server.

  9. Enable the option "This server supports a secure connection (SSL)" if the server supports it.
  10. Click the "Next" button.
    • A test e-mail is sent to the e-mail address you entered.

3 Google's 2-step verification is not supported

FRITZ!Box does not support 2-step verification. If you enabled the 2-step verification method for your Google account, you must generate an application-specific password in order to log in to the FRITZ!Box.

4 Contacting your provider

  • Contact your e-mail provider.