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Dokument informacyjny #376
FRITZ!WLAN Stick AC 860
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Computer freezes when installing or using the FRITZ!WLAN Stick

The computer freezes when installing the driver software or while using the FRITZ!WLAN Stick, and it no longer responds.

Simply proceed as described below. After each measure, check whether the problem is solved.

1 Installing the latest driver for the FRITZ!WLAN Stick

  1. Call up our download area in a web browser.
  2. Select the product group "FRITZ!WLAN" and then your product.
  3. Download the latest driver for your FRITZ!WLAN Stick.
  4. Unzip the ZIP file to your computer, for example to the Desktop.
  5. Double-click the file "setup.exe" and follow the instructions.

2 Connecting the FRITZ!WLAN Stick without a USB hub

The following step is only necessary if you connected the FRITZ!WLAN Stick to a USB hub (USB distributor) instead of directly to the USB port on your computer:

Note:The FRITZ!WLAN Stick can be used with many USB hubs that support at least USB 2.0. However, AVM cannot guarantee that USB hubs will work correctly.

  1. Remove the USB hub from the computer for testing purposes.
  2. Connect the FRITZ!WLAN Stick directly to the USB port on the computer.

3 Installing the latest chipset drivers for your computer

  1. On the computer, install the latest chipset drivers for the mainboard. You can find the latest drivers on the website of the mainboard or chipset manufacturer.

    Note:The chipset is a part of the mainboard that computer components are attached or connected to.

4 Testing on a different computer

  1. Install the FRITZ!WLAN Stick on a different computer and check whether the same error also occurs with that computer.
  2. If the error does not occur with the other computer, consult the manufacturer of the first computer. There is no error on the part of the FRITZ!WLAN Stick.
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